To prepare properly for the next ten years, businesses need to use artificial intelligence. According to McKinsey, business use of AI is increasing by almost 25% annually.
A major reason to use AI is that criminals use it to attack organizations and governments use it to attack each other. A Forrester survey found 88% of security professionals expect AI-driven attacks will become mainstream in perhaps as little as a year. The only way to stop these attacks is by defensive AI. According to Cyber Security Intelligence, " information about yesterday's attacks cannot predict tomorrow's threats".
On the positive side, AI is affecting customer service, brand management, risk management, operations, people and culture. There are risks, such as bias in hiring and credit, and complex functions lead to reliance on vendors. It's necessary to understand and minimize the risks so we can enjoy the benefits.